Payment and refund policy

This policy covers an academy’s Rookiely subscription with Digital Tunnel. What an academy’s own members pay it for memberships and services is governed by the academy’s own policy (see section 7).

• Your academy chooses one of the plans on our pricing page: Starter, Standard or Enterprise.
• Prices are in Saudi riyals, billed monthly or yearly. A yearly subscription costs the same as ten months.
• We may change prices, telling you at least 30 days beforehand. A change never affects a period you have already paid for.

• The subscription is paid in advance at the start of each monthly or yearly period, by the means of payment offered when you subscribe.
• Every payment comes with an e-invoice that meets ZATCA’s requirements.
• The subscription renews at the end of each period on the same plan and billing, until you cancel.

• An upgrade takes effect as soon as it is paid, and you pay only the difference for the days left in the current period.
• A downgrade takes effect from the next period, provided your use fits the new plan’s limits.

If a renewal invoice isn’t paid we remind you, and your account keeps working in full for 7 days. After that it is limited to viewing and exporting until the invoice is paid; we delete nothing in the meantime.

• Cancelling: you can cancel at any time by contacting us. Renewal stops, and your account keeps working until the end of the paid period.
• First 14 days: if you cancel within 14 days of your first subscription payment, we refund it in full.
• After that: fees for the current period, monthly or yearly, are not refunded, unless we could not provide the service for a reason on our side, or the law requires otherwise.
• How refunds are paid: to the original means of payment within 14 working days of approval, with a credit note that meets e-invoicing rules.
• Enterprise setup: is provided free of charge, so there is nothing to refund for it.

Rookiely never collects or receives any money from your academy’s transactions. Everything your members pay reaches your bank account directly, through the payment provider you connected.

So your members’ fees and refunds follow your academy’s own policy and its payment provider’s terms. The system helps you carry them out: ZATCA-compliant credit notes, and refunds to the original means of payment.

After your subscription ends, your data stays available to export as Excel and CSV for 90 days, then is permanently deleted, except records the law requires us to keep, such as tax invoices.

Send your request from the account owner’s email to hello@rookiely.com, or call us. We reply within two working days.